How FICO transformed global payroll challenges into streamlined, efficient operations

The complexity of managing payments across diverse geographic regions is like trying to solve a thousand-piece puzzle with missing pieces—except that if something goes wrong, people don’t get paid.

For a global team as big as FICO, they rely on every tool in their arsenal to ensure nothing slips through the cracks.

FICO provides predictive analytics, fraud detection tools, and decision-making technology to B2B and B2C companies. With more than 3,000 people in 90+ countries, payroll is an extensive operation. Unfortunately, that system was plagued with several challenges:

• Disparate global payment vendors each had their own set of rules and procedures
• Coordinating various processes across different time zones was laborious and time-consuming
• Risks of inconsistent information threatened to disrupt FICO’s daily operations

FICO needed an integrated, one-stop solution with top-notch support to simplify complexities and ensure consistent, accurate payroll.

They found the answer in Safeguard Pay, which offered a cohesive solution everywhere FICO operated. It eliminated the need to manage disparate systems, freeing time for human-centric tasks. After Deel acquired Safeguard Pay, FICO gained access to broader global capabilities, more extensive support, and a feature-rich platform to power their growth.

Deel’s software is intuitive, and the payroll team benefited from hands-on learning opportunities and training on payroll regulations for various countries. In Mexico, for example, anti-money laundering laws require people to notify their banks about large deposits. The team ensures employees know about these regulations so they can receive funds without issue.

"Having a payroll partner knowledgeable in regional nuances is so important. It would take me a lot longer to learn them on my own, and we’d run a greater risk of payroll delays for our employees." — Valerie Tazelaar, Payroll Director, FICO

The Workday integration has been another game changer. Managing payroll updates through multiple channels previously required searching through documents and contacting employees directly. Now, everything flows through Workday, whose one-stop view of pay data ensures payroll happens faster and more efficiently.

FICO has gained a single, comprehensive overview of payroll operations worldwide. The payroll team can monitor cycles and statuses with ease, which further eliminates constant manual checks of individual processes.

“With a single, comprehensive view of global payroll processes, payroll leaders can monitor cycles and statuses with ease, which further eliminates constant manual checks of individual processes.” — Valerie Tazelaar, Payroll Director, FICO

In addition to their great depth of expertise, Deel provides detailed information on changes and updates so payroll teams can schedule and prepare accordingly.

Deel has turned FICO's payroll team into a powerhouse. Relying on Deel’s robust platform and expert team, FICO’s payroll team works more efficiently and confidently, knowing that employees will get paid, no matter what.