How TXOne Networks streamlined global device management with Deel

TXOne Networks is a rapidly growing OT cybersecurity company with headquarters in Taipei and operations across Europe, the Americas, APAC, Taiwan, Japan, and MEA. As the company expanded across multiple European countries, managing hardware procurement and logistics became increasingly complex and time-consuming.

Joke Baens, HR Operations Manager, was responsible for coordinating device orders from multiple vendors, managing shipments, tracking deliveries, and handling replacements and returns. The process relied on spreadsheets, manual coordination with Apple and Dell business accounts, trips to the post office, and constant follow-up to ensure devices arrived on time and at the correct location.

"It was basically a full-time job," Baens explains. "I had to constantly track shipments through local shipment providers, coordinate with vendors, and deal with delivery issues. When we scaled from 50 to 70 people in six months, Deel IT made it seamless. Managing that manually would have been impossible."

TXOne implemented Deel IT to consolidate device management across Europe. The solution allowed the company to create department-specific device catalogs where employees could choose from approved configurations tailored to their role (different specs for sales engineers versus support staff, and consistent device standards).

"Employees can choose their devices from a department-specific catalog," Baens explains. "We no longer contact vendors, manage orders, or track shipments from multiple sources. I don't make trips to the post office anymore. Deel IT handles everything. It's all centralized."

The platform automates the entire lifecycle: ordering, shipping directly to employees, tracking, repairs, replacements, and offboarding returns. When issues occur, Deel IT's support team takes action. One example stands out: a mobile device arrived with an empty box. Within 2 days, Deel IT had sent a replacement.

"The service is wonderful," Baens says. "I send one email to a new hire, and Deel handles everything automatically. I don't need to check or follow up. It just works."

By removing the administrative burden of manual device coordination, TXOne freed up 25% of Baen’s time to focus on strategic HR projects. More importantly, the company was able to scale from 50 to 70 employees in just six months without adding staff or increasing operational complexity.

Employees also benefit from the streamlined experience. With department-specific catalogs and direct shipping, new hires receive their devices faster and without errors. When repairs are needed, replacements arrive within 2 days. The centralized approach eliminates the delays and frustration that came with manual coordination.