Template
IT Services RFP Template
IT & device management
Get the resource for free
How does a good RFP help your company
A well-structured RFP (request for proposal) helps you evaluate IT providers on the things that actually matter: execution, consistency, and the ability to operate at scale. It brings clarity to complex requirements, surfaces operational gaps early, and reduces the risk of unexpected costs or service limitations later.
It also helps align IT, HR, and procurement teams around shared criteria, making it easier to compare options and move forward with confidence.
What does an RFP for IT services typically include
- Provider background and service scope
- Device procurement, lifecycle, and logistics processes
- Delivery timelines, support coverage, and offboarding execution
- Security controls, compliance practices, and regional coverage
- Platform capabilities and system integrations
- Pricing structures, service levels, and commercial terms
Evaluate IT providers based on real operational needs
At this stage, features and promises aren’t enough. What matters is whether a provider can reliably deliver, secure, and support IT operations across regions, roles, and employee lifecycle events.
This RFP template helps you gather structured, comparable answers to the operational questions that matter most, including:
- How devices are sourced, shipped, and delivered across regions
- Whether they support MDM, Zero Touch setup, or pre-configuration
- How they manage offboarding, data erasure, and returns
Who will benefit from this resource
- IT, HR, and People Ops teams managing remote onboarding
- Operations and procurement teams supporting global headcount growth
- Companies building a scalable device provisioning and recovery process
Why this template works
This RFP template is designed around the real operational needs of global teams, not generic service descriptions. It focuses on how IT providers handle devices, access, security, and support across the full employee lifecycle—from procurement and pre-configuration to recovery and offboarding.
It helps you collect consistent, detailed responses that make it easier to identify which providers can actually run IT operations reliably as your organization grows.
How to use it
- Download in Excel or Google Sheets format
- Share with internal stakeholders across IT and HR
- Send to shortlisted vendors for structured responses
Why teams choose Deel IT
Many IT providers focus on individual services—procurement, support, or security—leaving teams to stitch everything together. Deel IT is built as a single, end-to-end platform that runs IT operations across devices, access, and support, globally.
Key differences include:
- End-to-end IT execution: Manage device procurement, provisioning, access, security, and offboarding in one unified system instead of juggling multiple vendors
- Global scale by default: Ship preconfigured devices from an extensive catalog to employees in 130+ countries with a 99.5% on-time delivery rate
- Lifecycle-driven operations: Onboarding, role changes, repairs, and offboarding are tracked and handled as part of the same device lifecycle, with full visibility in one dashboard
- Always-on global support: 24/7 IT support for employees and IT teams, reducing downtime and freeing internal teams from day-to-day operational work
Book a demo to see how Deel IT streamlines everything.
FAQs
Who is this RFP template for?
This template is designed for teams responsible for sourcing and managing IT services for distributed or global workforces. That includes IT managers, HR and People Ops leaders, procurement, and operations teams.
What kind of IT services does this RFP cover?
The template focuses on end-user device lifecycle management. That includes procurement, pre-configuration, global delivery, support, repairs, recovery, and integrations with your existing systems.
Can I customize the template to fit my company’s needs?
Yes. The template is fully editable in Excel or Google Sheets. You can remove sections, add new ones, or adapt the language to fit your internal processes or compliance requirements.
What happens after I send this RFP to vendors?
Vendors will respond with structured proposals based on your requirements. This makes it easier to compare providers side by side, surface tradeoffs, and align internally before making a decision.