How switching to Deel saves Teamflow one week of admin per month

Teamflow is a virtual 2D office space where distributed teams can instantly connect and talk in real-time. They’re all about returning to the feeling of being in the office– the energy of collaborating in the same room, the spontaneity of hallway chats, and the rush of feeling like a team.

Flo Crivello, Founder and CEO of Teamflow, wanted his company to be 100% remote so they could experience the same day-to-day life as their customers. He also wanted his international teams to have the choice to get hired as contractors or employees, so he looked for an Employer of Record.

Initially, Teamflow chose a Deel competitor to hire and pay their global team with the promise of a cheaper price, but they found the experience to be quite difficult.

The problems with their previous provider began when Teamflow realized there was over $100,000 of unreconciled cash in their account. They reached out to their EOR provider for an explanation, and they replied that they (the provider) made a mistake by using US dollars instead of Mexican pesos when running their Mexican Payroll.

Rather than just subtracting the difference from the account, the EOR provider pulled the entire payroll cycle out of Teamflow’s account. According to Chris Baugh, Head of Business Operations at Teamflow, over a week went by before the EOR provider admitted what had happened, plus an additional seven weeks of escalations until the provider issued the money back to Teamflow.

“The entire support coverage was the biggest problem because they had no urgency whatsoever to resolve what was a significant mistake,” said Baugh.

But the frustrations didn’t stop there. Teamflow ran into another issue when their provider incorrectly processed an employee termination and continued paying the person for over two months before it was caught and rectified.

For Teamflow—and for most software companies—a significant portion of their expenses come from payroll. Because that core cost was routinely incorrect, they chose to move on from that provider’s services.

But even the offboarding process presented challenges—taking over two weeks, with the provider setting arbitrary, undocumented rules.

Teamflow 不希望下一家 EOR 服务提供商凡事都靠人工处理，让类似的薪资错误有可能重现，因此，Teamflow 开始寻找新的解决方案。他们需要的是郑重承诺、自动化操作、快速支持和高效率。Deel 符合所有这些条件（甚至还能满足更多要求），因此 Teamflow 伸出了橄榄枝。

“We chose Deel mostly because of its extreme commitment to their mission and prioritization of customer success,” said Baugh.

Ultimately, Teamflow gets about a week’s worth of admin time back every month since switching to Deel.

多亏有 Deel，Teamflow 得以显著改进流程，帮助他们简化人力资源任务。

在自动化方面，他们将 Deel 与 Quickbooks 集成在一起。他们可以快速同步所有数据，在月底更快、更准确地结清账目，防止出现任何财务报表问题，因此他们很喜欢 Deel。而他们以前使用的服务提供商却因为手动处理国际员工薪资而犯了一个巨大的错误，导致 Teamflow 花了近两个月的时间请求支持，才使问题得以解决。

与 Deel 合作期间，他们在所有流程中都有专属客服经理为他们提供指导和支持，更快地解决问题；而在与以前的服务提供商合作期间，他们经历了漫长的等待，而且逐层上报也于事无补。

They have also managed voluntary terminations faster and simpler, everything can be done within 3 easy steps in Deel's platform and previously, everything was handled through email with an arbitrary and long process requiring more coordination with the employees. Plus, the provider continued paying the terminated employee for over two months.